Terms
Last Updated: May 2026
Welcome to Saint and Sofia.
These Site Terms explain how you may use our websites, services and digital platforms. By accessing or using any Saint and Sofia European website, including euro.saintandsofia.com, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
SAINT + SOFIA EU Ltd operates the brand SAINT + SOFIA website ("Saint + Sofia", "we", "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS").
SAINT + SOFIA EU LTD is registered in the European Union in the Republic of Ireland company number 682433 at registered address Inniscarra, Main Street, Rathcoole, Dublin, Ireland, D24 EO29.
About Us
Saint and Sofia is a London-based fashion and lifestyle brand designing contemporary clothing, accessories and footwear for customers across Europe and internationally.
For customers using our European store, references to "Saint and Sofia", "we", "our" or "us" refer to the Saint and Sofia European business operations supporting customers across the European Union.
European Customer Care: care@saintandsofia.com
Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
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Use the website in any way that breaches applicable laws or regulations
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Attempt to gain unauthorised access to our systems or infrastructure
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Introduce viruses, malware or harmful software
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Interfere with the operation, security or performance of the website
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Use automated systems or software to extract data from the website without our prior written consent
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.
Your Account
You may create an account when shopping with Saint and Sofia. You are responsible for maintaining the confidentiality of your account details and password and for all activities conducted through your account. If you believe your account has been accessed without permission, please contact us immediately.
We reserve the right to suspend or terminate accounts where fraud, misuse, abuse of promotions or breaches of these Terms are identified.
Orders & Purchases
By placing an order, you confirm that:
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You are at least 18 years old or have permission from a parent or guardian
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All information provided is accurate and complete
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You are authorised to use the payment method provided
All orders are subject to acceptance and product availability. After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance. A legally binding contract is formed only when your order has been dispatched and shipment confirmation has been sent. We reserve the right to refuse, cancel or limit orders where we reasonably believe fraudulent, unauthorised or suspicious activity has occurred.
Pricing & Product Information
We make every effort to ensure all information on our website is accurate and up to date.
However:
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Product colours may vary depending on device settings and screen displays
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Measurements may vary slightly between products
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Product imagery is illustrative and may differ slightly from the final product
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Errors in pricing, descriptions or technical information may occasionally occur
If an error affects your order, we will contact you before processing the order. All prices displayed on the European website are shown in Euros (€) and include VAT where applicable. Additional duties, taxes or customs charges may apply in certain territories outside the European Union and remain the responsibility of the customer where applicable.
Delivery & Returns
Delivery times and shipping options are detailed on our Delivery & Returns page. Customers within the European Union have the right to withdraw from eligible purchases within 14 days of receiving their order without providing a reason. To exercise your right of withdrawal, you must notify us within 14 days of delivery and return the products within the applicable return period.
Returned items must be:
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Unused
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In their original condition
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In original packaging with all labels attached
Refunds will be issued to the original payment method after returned products have been received and inspected. Further information regarding returns, exchanges and refunds can be found in our Delivery & Returns Policy. Nothing within these Terms affects your statutory rights under applicable consumer protection laws.
Product Guarantees & Consumer Rights
Consumers within the European Union benefit from legal guarantees under applicable consumer laws. Where products are faulty, defective or not as described, customers may be entitled to repair, replacement, price reduction or refund depending on the circumstances and local legislation. These rights exist independently of any commercial returns policy offered by Saint and Sofia.
Gift Cards & Store Credit
Gift cards and store credits may only be redeemed through eligible Saint and Sofia websites.
Gift cards:
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Cannot be exchanged for cash
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Cannot be resold without our consent
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May be subject to expiration periods where permitted by local law
Lost, stolen or unauthorised use of gift cards remains the responsibility of the holder unless otherwise required by law.
Intellectual Property
All content available on our websites, including:
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Product designs
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Photography
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Campaign imagery
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Videos
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Editorial content
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Logos
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Trademarks
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Graphics
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Website design and functionality
is owned by or licensed to Saint and Sofia and protected by intellectual property laws throughout the world. You may access and use website content for personal, non-commercial use only. You may not copy, reproduce, distribute, publish, modify, create derivative works from or commercially exploit any content without our prior written consent.
Website Availability
We aim to ensure uninterrupted access to our website but cannot guarantee continuous availability. We may suspend, modify, withdraw or restrict access to parts of the website for operational, maintenance, legal or security reasons without prior notice.
Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Violations of consumer rights protected by law
To the fullest extent permitted by applicable law, Saint and Sofia shall not be liable for indirect, incidental or consequential damages arising from the use of the website. Our total liability relating to any order shall not exceed the amount paid for the relevant products.
Privacy & Data Protection
Saint and Sofia is committed to protecting your privacy. The collection, use and storage of personal information is governed by our Privacy Policy and Cookie Policy. Where applicable, we process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our website, you acknowledge the practices described in these policies.
Third Party Links
Our website may contain links to third party websites, applications or services. These links are provided for convenience only. We do not control third party websites and accept no responsibility for their content, security, availability or privacy practices.
Changes To These Terms
We may update these Terms from time to time to reflect changes in our business operations, services, legal requirements or customer experience. The most current version will always be published on this page and will take effect from the date shown above.
Governing Law
These Terms shall be governed by and interpreted in accordance with applicable European consumer protection legislation. Nothing within these Terms limits any mandatory rights available to consumers under the laws of their country of residence. Any disputes that cannot be resolved amicably may be brought before the competent courts of the customer's country of residence or other courts required by applicable law.
Contact Us
If you have any questions regarding these Terms, please contact our Customer Care Team.
Email: care@saintandsofia.com
Website: