Privacy

We treat all of our customers privacy with the highest degree of care and confidentiality.

Last Updated: May 2026

Saint and Sofia is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently and securely. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our websites, place an order, create an account, subscribe to marketing communications or otherwise interact with our brand. This Privacy Policy applies to customers using Saint and Sofia websites and services across the European Union.

Who We Are

Saint and Sofia is a contemporary fashion and lifestyle brand designing clothing, accessories and footwear for customers across Europe and internationally.

For customers using our European website, references to "Saint and Sofia", "we", "our" or "us" refer to the Saint and Sofia European operations responsible for the processing of personal information described in this Policy.

European Customer Care:care@saintandsofia.com

Personal Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

Information You Provide Directly

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

• Account login information

• Order details

• Customer service communications

• Product reviews and feedback

• Marketing preferences

Payment Information

Payments are processed securely through authorised payment providers.

Saint and Sofia does not store complete payment card details on its own systems.

Information Collected Automatically

When you use our website, we may automatically collect information including:

• IP address

• Device information

• Browser type

• Website activity

• Products viewed

• Pages visited

• Session information

• Referral sources

• Approximate location information

This information helps us improve website performance, security and customer experience.

How We Use Personal Information

We use personal information for the following purposes:

• Processing and delivering orders

• Managing customer accounts

• Processing payments and refunds

• Providing customer support

• Communicating about purchases and services

• Preventing fraud and protecting our business

• Improving products, services and website functionality

• Personalising customer experiences

• Conducting analytics and performance reporting

• Sending marketing communications where permitted

• Complying with legal and regulatory obligations

Legal Bases For Processing

Under the General Data Protection Regulation (GDPR), we process personal information only where we have a lawful basis to do so.

These legal bases may include:

Contract Performance

Where processing is necessary to:

• Process purchases

• Deliver products

• Manage accounts

• Provide customer support

Legal Obligations

Where processing is required to:

• Comply with tax obligations

• Meet accounting requirements

• Respond to lawful requests from authorities

• Fulfil regulatory obligations

Legitimate Interests

Where processing is necessary for legitimate business interests including:

• Website security

• Fraud prevention

• Business analytics

• Service improvement

• Operational management

We carefully balance these interests against individual privacy rights.

Consent

Where required by law, we rely on your consent for:

• Email marketing communications

• SMS marketing communications

• Certain advertising technologies

• Non-essential cookies and tracking technologies

You may withdraw consent at any time.

Marketing Communications

If you subscribe to marketing communications, we may send information regarding:

• New collections

• Product launches

• Editorial content

• Exclusive offers

• Events

• Brand updates

You may unsubscribe at any time by:

• Clicking the unsubscribe link in marketing emails

• Updating account preferences

• Contacting our Customer Care Team

Withdrawing marketing consent will not affect service-related communications regarding orders or accounts.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, analytics, performance measurement and advertising.

When you first visit our website, you will be presented with a cookie consent banner that allows you to:

• Accept all cookies

• Reject non-essential cookies

• Manage cookie preferences

Non-essential cookies and tracking technologies are activated only where you provide consent.

You may update or withdraw your cookie preferences at any time through our Cookie Settings tool.

Further information regarding cookies and tracking technologies can be found within our Cookie Policy.

Advertising & Analytics

We may work with trusted technology and advertising partners including:

• Google

• Meta

• TikTok

• Analytics providers

• Advertising platforms

• Affiliate marketing partners

These technologies help us:

• Understand website performance

• Measure marketing effectiveness

• Improve customer experiences

• Deliver relevant advertising

Where required by law, these technologies operate only with your consent.

Sharing Information With Trusted Partners

We may share personal information with trusted third-party service providers who support our business operations.

These providers may include:

• Payment providers

• Delivery companies

• Ecommerce platforms

• Customer service providers

• Marketing technology partners

• Analytics providers

• Fraud prevention services

• Website hosting providers

These partners are contractually required to protect personal information and may only use information for authorised purposes.

We do not sell personal information.

International Data Transfers

As an international business, some service providers may process information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we implement appropriate safeguards including:

• European Commission adequacy decisions

• Standard Contractual Clauses (SCCs)

• Other approved transfer mechanisms under GDPR

These measures are designed to ensure personal information remains protected regardless of location.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Protect legal rights

Retention periods vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, it is securely deleted or anonymised.

Your Privacy Rights

Under GDPR, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Restrict certain processing activities

• Object to certain processing activities

• Withdraw consent

• Request data portability

• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:

care@saintandsofia.com

We may request information to verify identity before processing requests.

Right To Lodge A Complaint

If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with your local data protection authority within the European Union.

We encourage customers to contact us first so we can attempt to resolve concerns directly.

Security

We maintain appropriate technical, organisational and administrative safeguards designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While no system can guarantee complete security, we continuously review and strengthen our security practices.

Children's Privacy

Our websites are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete that information.

Contact Us

If you have questions regarding this Privacy Policy or how we process personal information, please contact:

Saint and Sofia

140 Rue de Rennes
75006 Paris
France

Email: care@saintandsofia.com

Updates To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal obligations or privacy practices.

The latest version will always be available on this page and will take effect from the date shown above.

We encourage customers to review this Policy regularly to remain informed about how personal information is protected.