BACK

Delivery & Returns Information

  • Express 2-4 Day Delivery.
  • Free Delivery over €75.
  • All orders sent with full tracking.

Free Replacement & Refunds

  • We'll exchange any item, for Free.
  • Return any item up to 30 days for a full refund.
  • All orders sent courier tracked.
  • Shipping and Tracking number emailed to you
  • All orders shipped within the E.U.
  • Please allow us 1-2 days to process your order

How long will it take to arrive?

Within Europe, Delivery times vary between 2 and 4 days, fully tracked.

Deliveries occur Monday to Saturday.

How will I know it has been sent?

We'll send you an email with the tracking number and shipping confirmation. If you like, you can also sign up for an alert in Facebook Messenger. 

 

How can I return an item from my order?

You can easily return an item using this page here.

Items eligible for refunds or exchanges

All returns items need to be in a sellable condition. This means being new, unused and in original packaging. We're not able to refund any returned items where the original product packaging is not included or is damaged. 

We can only refund the amount paid. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. 

If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair.  If any items are received as damaged or customer damaged, the items will be disposed of.

Please return your item to us within 14 days of notifying us. If we receive a return after this date we can process for a store credit or exchange but not a refund.

Returning an item - who pays the shipping costs

Exchanges

We'll pay to send you a replacement size or style but customers pay to return items to us. 

Unwanted items

If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be borne by you.  It's your responsibility to ensure the item gets back to us and we always recommend shipping it with tracking. This way, we can find it if it's lost or misplaced. 

Items shipped to you in error

If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.  

When can I expect to receive an eligible refund?

You should expect to receive your refund within 14 working days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved.  From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.